Terms and Conditions

Order / Cancellation Order Policy for Cake Orders

Once the payment has been accepted, you may not cancel, change or refund the order.

Product Display / Image Variation

1. All product images shown are for reference only.

2. As all cakes are handmade, it is very likely that the colour and look of the cake may vary slightly from the reference photo.

Damage

If for some reason the cake has been damaged when it has left our premises, or after delivery to the venue, then we take no responsibility.

Refund
If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all.

**If the products had been consumed, no refund will be considered.**

Refunds are at the discretion of Vive Cake Boutique. 

Photographs

Please note that any images of your cake remain the property of Vive Cake Boutique and we reserve the right to use them on our website, for promotion materials or on our social media.

Cancellation Policy for Afternoon Tea Reservation at Shop 

Please note that cancellation within 72 hours of your reservation will be non-refundable, or a 25% food wastage fee will be incurred.

Apply to all orders from Vive Cake Boutique (including customized orders)

Vive Cake Boutique reserves the right of all final decisions in case of any disputes.